Day in the Life of Karla Torres

Karla Torres, Housekeeping Manager

My day kicks off bright and early at 4:00 AM when everything’s still quiet. I love taking my dogs for a walk during this peaceful time, and I can’t forget my steaming cup of coffee to help wake me up. Once I’m back home, I check my emails to stay in the loop and look over the evening report to see how housekeeping managed the day before.

After a quick 20-minute workout to get my energy up, I head to the hotel. When I arrive, I make sure to say hi to the front desk staff to keep the vibe positive. Then, I do a little walkaround to inspect the property, checking that everything is clean and ready to go. It’s important to me to keep our standards high.

Next, I prepare boards for the housekeepers with their assignments and any special notes. At 8:00 AM, I gather the housekeeping team for a meeting where we chat about what we expect for the day, ongoing projects, and any help they might need. Keeping communication open is key to teamwork.

After the housekeepers wrap up, I meet with the supervisors to go over cleaning stats and tackle any issues that popped up. This is a good time to see how we’re doing and figure out ways to improve. Then, at 9:00 AM, I join the department heads for a quick recap of daily operations, discussing guest concerns and any operational hiccups. Working together like this helps us keep our service top-notch.

Once that’s done, I head back to my office to input some stats and check our productivity. Analyzing this data is super important for spotting trends and figuring out where we need to focus.

Fridays are special, especially during lunchtime when the team gathers for a meal. It’s a great chance to bond, share stories, and strengthen our relationships. After lunch, I like to check in with the housekeepers to ensure they have what they need and that we’re keeping up our cleanliness standards.