Senior Regional Director of Guest Experience
Hugo Reyes Duran
Hugo Reyes is a seasoned hotel and resort operator who brings over 22 years of luxury operations experience. Prior to joining the Davidson family, he led operations as the Regional Director of Operations at Davidson Resorts and, more recently, headed Guest Experience across Davidson Hotels & Resorts as Senior Regional Director of Guest Experience. Hugo has held numerous on-and-above property positions throughout his career with top-tier third-party operators in the US and renowned global brands like Four Seasons, Fairmont, Hilton, Marriott, Kimpton, Nobu, and Gran Melia. He brings almost two decades of independent and international resort experience with luxurious and award-winning icons such as the Gran Hotel Bahia del Duque, the Halekulani Hotel, Gran Melia Palacio de Isora, and the Mandarin Oriental Lake Como, as well as organizations such as Leading Hotels of The World, Forbes Five Star, and AAA Five Diamond. He also served as a faculty member of the Global Hospitality & Tourism Management program at the University of West Florida’s College of Business, where he taught hotel management courses, led experiential learning and consulting, and was recognized with the Faculty Member of the Year award in 2017 for his innovation and impact in higher education.
Hugo is a graduate of the Shidler College of Business at the University of Hawai’i Manoa, School of Travel Industry Management, holds an MBA, is certified in Hotel Real Estate Investment and Asset Management by Cornell University’s Nolan School of Hotel Administration, and is a black belt in Six Sigma.