“A Day in the Life” with Nicole

July 6, 2023

A Day in the Life of Nicole Ramamurthy, Hotel Manager

Sheraton Philadelphia University City

“It’s Game Time!” , I chant to myself as I get in my car to begin my hour commute from my small New Jersey township into Philadelphia! I’m not repeating this mantra over and over because the Eagles, Flyers, Phillies, or 76ers are scheduled to play today. No, I’m prompted to energize myself with this phrase because I can hear my General Manager’s voice in my head saying “ UPenn Graduation is our Superbowl, make sure your teams are ready” and they are.

As the Director of Operations at the Sheraton Philadelphia University City, my “teams” consist of The Front Office, Housekeeping, Loss Prevention, F&B, and Garage. My role today is to support the team members and leaders in these areas as they work to execute the plans we have constructed to offer exceptional guest experiences to the Family and Friends of UPENN’s Class of 2023. So yes, it’s Game Time!

Gearing up for the big event requires me to be at the property extra early dressed in my best collection of red and blue; ready to tackle the day. I am energized by the fact that as families gather in our lobby prior to the ceremonies, they comment on how seeing our entire team in Penn apparel and our lobby draped in university decor reflects on the hotel’s genuine desire to share in the excitement of their moment. To be honest, this is one of my favorite times of year in the hotel because not only is it game time, it’s a time for gathering in our community. I have the opportunity to spend time with guests such as the Hermes family whom I met 4 years ago during move-in week at our welcome reception. So, as they take pictures with their son at the photobooth we have set up in the lobby, they invite me to join in and I am happy to oblige. It’s such an honor to be a part of these journeys from start to finish.