Vice President, Operations Innovation & Performance
Caroline joined Pivot in April 2016 as Vice President of Operations. Caroline supports all Pivot hotels propelling their service and operational excellence within the division and inspiring innovative initiatives to increase topline and guest satisfaction. Caroline has over 15 years of a unique combination of operations experience in both high profile lifestyle hotels and upscale dining environments. Prior to joining Pivot, Caroline served in senior management roles for Palm Restaurant Group, Disney, Viceroy Hotel Group, Kimpton, sbe Hotels & Restaurants, and Commune Hotels & Resorts.